FAQs

ITEMS ORDERED THROUGH THE INTERNET MAY BE RETURNED WITHIN 14 DAYS OF RECEIPT, PROVIDED:
– NEW PRODUCTS ARE STILL SEALED AND / OR UNUSED.

IF YOU WANT TO RETURN A PRODUCT, YOU CAN CONTACT US BY MAIL. INCLUDE THE ORDER NUMBER AND THE PRODUCT YOU WANT TO EXCHANGE. ULTRACARDS WILL PROCESS YOUR REQUEST AND SEND INSTRUCTIONS ON WHICH YOU CAN RETURN THE PRODUCT.

IN THE EVENT OF DEFECTS OF A DELIVERED PRODUCT, WE USE THE FOLLOWING WARRANTY TERMS:
NEW PRODUCTS: 12 TO 24 MONTHS
SECOND HAND PRODUCTS: 3 MONTHS

DO YOU HAVE A DEFECTIVE PRODUCT THAT IS WITHIN THE WARRANTY? YOU CAN CONTACT US BY EMAIL FOR THIS. INCLUDE THE ORDER NUMBER AND THE PROBLEM YOU ARE EXPERIENCING.
ULTRACARDS WILL DETERMINE THE WARRANTY ON AN INDIVIDUAL CASE AND NOTIFY YOU OF THE FOLLOW-UP OR OFFER YOU AN APPROPRIATE SOLUTION IMMEDIATELY.

USE DAMAGES AND DAMAGES DUE TO IMPROPER USE (SUCH AS WATER DAMAGE, DROPS, BALL DAMAGES, BREAK DAMAGES OR DAMAGES FROM RAW USE) ARE NOT COVERED BY THE WARRANTY